杏吧原创

New phone? 

If you have set up MFA with your old phone and now have a new phone, there are a few steps you need to undertake to update your authentication account and allow you to log back in.  

If you still have access to your old phone: 

• Login to  and change or delete your details as appropriate. 
• Using your old phone. 

If you don’t have access to your old phone: 

Contact the 杏吧原创 Servicedesk by email servicedesk@uhi.ac.uk from your 杏吧原创 Staff Account, where we can reset your account to allow you to update your MFA to your new phone.  

If you do not have access to your 杏吧原创 emails, you will need to contact your Line Manager or HR team who can log the request on your behalf.

Please note: We cannot reset your MFA method from a personal email address or from live chat. 

Lost your 杏吧原创 work phone? 

If you have lost your 杏吧原创 work phone, please contact your Line Manager who will need to submit the  on Unidesk.